Technical Analyst

A world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems, offering innovative cloud infrastructure and enterprise solutions.
Malaysia
Cloud
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst

Oracle is seeking a Technical Analyst to join their Cloud Infrastructure team, focusing on supporting Oracle Linux and Virtualization solutions. This role combines technical expertise with customer support, requiring 3+ years of experience in Linux systems and cloud technologies. The position involves working with Oracle's Cloud Infrastructure (OCI/OCI-C), covering IaaS, PaaS, SaaS, Engineered Systems, and Cloud at Customer solutions.

The ideal candidate will possess strong technical skills in Linux systems administration, networking, and storage management, along with excellent communication and problem-solving abilities. You'll be responsible for diagnosing and resolving customer issues, working closely with Cloud Operations teams and developers to deliver high-quality support.

This role offers the opportunity to work with cutting-edge cloud technologies while developing expertise in enterprise-level systems. Oracle provides comprehensive benefits including medical insurance, life insurance, and retirement options. The position is based in Makati, Philippines, and may require weekend and holiday shifts.

Oracle's commitment to innovation and global reach makes this an excellent opportunity for professionals looking to advance their careers in cloud technology. The company promotes a diverse and inclusive workplace, offering opportunities for professional growth and development. Join Oracle's team to be part of shaping the future of cloud technology while working with enterprise-grade systems and solutions.

Last updated 28 minutes ago

Responsibilities For Technical Analyst

  • Supporting Oracle Linux and Virtualization on Oracle's Cloud Infrastructure (OCI/OCI-C)
  • Remote customer support of Oracle Linux and Virtualization products
  • Diagnose, debug and resolve customer reported issues
  • Work in partnership with Cloud Operations team, customers, and other support teams
  • Deliver high-quality support to customers

Requirements For Technical Analyst

Linux
Kubernetes
  • 3+ years of relevant industry work experience
  • Good customer interaction and interpersonal skills
  • Strong listening skills
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills in English
  • Knowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu
  • Experience managing Linux servers in production settings
  • Good knowledge of Linux networking
  • Good system diagnosis skills
  • Experience with Linux storage management

Benefits For Technical Analyst

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • 401k

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