Technical Analyst

Oracle is seeking a Technical Analyst to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves resolving both non-technical customer inquiries and technical questions regarding Oracle's Electronic Support Services through phone and electronic communication channels.

As a Technical Analyst, you'll be working in a dynamic environment where you'll serve as a primary point of contact for customers, facilitating relationships between customers and Support teams. You'll also provide valuable advice and assistance to internal Oracle employees on various customer situations and escalated issues. This role requires 0-2+ years of experience and offers an opportunity to work with one of the world's leading cloud solution providers.

Oracle offers a comprehensive benefits package including medical and life insurance, retirement options, and volunteer programs. The company promotes a diverse and inclusive workplace where different perspectives are valued and celebrated. With over 40 years of industry experience, Oracle continues to innovate and lead in the cloud solutions space.

The ideal candidate should be proficient in English, possess strong problem-solving skills, and be able to work both independently and under guidance from senior support engineers. This is an excellent opportunity for someone looking to build a career in technical support within a global technology leader that values work-life balance and professional growth.