Join Oracle's Global Problem Management team within Customer Success Services (CSS), where customer satisfaction is paramount. As a Technical Analyst Support, you'll be responsible for providing detailed Root Cause Analyses (RCAs) to customers, ensuring they understand service disruptions and have confidence in our preventive measures. This role combines technical expertise in Oracle technologies, middleware administration, and database management with strong customer service skills. You'll work with a global team, collaborating with key stakeholders to enhance production systems, services, and processes. Oracle offers a comprehensive benefits package and promotes an inclusive work environment where innovation thrives. With over 40 years of industry leadership, Oracle continues to shape the future of cloud technology while maintaining the highest standards of integrity and customer service.