Technical Operations Engineer

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Key Responsibilities:

• Install, monitor, maintain, support, and optimize all production server hardware and software
• Provide escalated technical support for complex technical issues
• Lead problem management cases and provide management status
• Coordinate escalated support cases and lead internal technical resources and/or third party vendors to resolution
• Coordinate storage infrastructure of Oracle system and database appliances
• Assist with server operating system and application upgrades, bug fixes, and patching
• Work on standardization projects for both hardware and software under the Oracle technology stack
• Provide consistent system uptime as expected in a Cloud environment
• Provide on-call support on a rotating basis

Requirements:

• Japanese Language Skill: Native level
• Bachelor's degree in computer science or equivalent work experience
• Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
• Experience participating in or running incident bridges
• Customer focus, passion for delighting customers
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required
• Demonstrate ability to quickly learn new technical disciplines and then train others