Technical Support Engineer 1

As a Technical Support Engineer, you will have the following responsibilities:

• Work client ticket requests
• Assess and prioritize the incident
• Support various end user applications
• Support various technology stacks within an enterprise environment
• Investigate and resolve critical incidents
• Escalate to appropriate second-level resources for incident resolution
• Facilitate progressive internal and external updates
• Work with dynamic teams in order to drive the incident to resolution
• Take action to mitigate incidents quickly

As a Technical Support Engineer, you will have responsibility for managing your work in accordance with service level agreements and thoroughly document investigations and incident resolution in real-time in a state of the art documentation system. If you're out to change the world in ways that matter, we want to hear from you. As an Oracle Employee you will be joining an inclusive, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for your hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, active lifestyle reimbursements and more.