Technical Support Engineer - CRM

Do you have experience with CRM tools? Are you willing to learn technical background of NetSuite? We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.

Why Us? You'll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

What do we deliver? NetSuite enables companies to manage core business operations in a single cloud-based system including:

• Enterprise Resource Planning (ERP)
• Accounting
• Customer Relationship Management (CRM)
• E-commerce

Responsibilities:

• Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
• Contribute ideas to resolve problems to better serve the customer and/or improve productivity
• Offer solutions to issues that are often non-standard/non-routine and require some clarification
• Solve problems that may be unstructured and that may require reliance on conceptual thinking
• Document key scenarios for future usage
• Determine priorities and ensure proper escalation when necessary
• Maintain accurate information flow between internal teams and customers

Qualification and Skills:

• Advanced English - effective communication both in oral and written form
• Ability to understand customer's business processes
• Analytical skills with focus on detail
• Ability to learn and adapt quickly, willingness to work in a dynamic environment
• A sense for prioritization
• Ability to think outside the box and to come up with creative solutions for our customers' concerns
• Basic knowledge of SQL, HTML and FreeMarker is a big plus
• Experience with ERP Systems is an advantage

We offer:

• Extensive training and support for new hires
• Opportunity to support a great product and be part of a growing team
• Competitive salary
• Friendly and open atmosphere, easy to approach management
• Work in a new office in a central location and/or work from home (within the Czech Republic)
• Recognition of achievements
• Company benefits

Career Level - IC2