Technical Support Engineer - NetSuite ERP
Description For Technical Support Engineer - NetSuite ERP
Oracle is seeking a Technical Support Engineer for their NetSuite ERP division in Brno, Czech Republic. This role combines technical expertise with business acumen, focusing on supporting Oracle's NetSuite cloud-based ERP system. The position is perfect for professionals with a background in economy, accounting, or finance who want to transition into IT.
The role involves providing technical support for NetSuite's comprehensive suite of business management tools, including ERP, Accounting, CRM, and E-commerce functionalities. You'll be working with a diverse range of customers, troubleshooting complex issues, and providing innovative solutions to business challenges.
As part of Oracle, a world leader in cloud solutions, you'll join a team dedicated to using cutting-edge technology to solve real-world business problems. The company offers extensive training and support for new hires, ensuring you'll have the resources needed to succeed in this role.
The position offers a hybrid work arrangement, allowing you to work both from a modern office in central Brno and from home within the Czech Republic. Oracle provides a competitive compensation package, including medical, life insurance, and retirement benefits, along with opportunities for professional growth and development.
This is an excellent opportunity for someone looking to bridge the gap between business and technology while working for a global leader in enterprise software solutions. The role offers the perfect blend of technical challenge and business application, with the backing of Oracle's extensive resources and support structure.
Responsibilities For Technical Support Engineer - NetSuite ERP
- Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
- Contribute ideas to resolve problems to better serve the customer and/or improve productivity
- Offer solutions to issues that are often non-standard/non-routine
- Solve problems that may be unstructured and require conceptual thinking
- Document key scenarios for future usage
- Determine priorities and ensure proper escalation when necessary
- Maintain accurate information flow between internal teams and customers
Requirements For Technical Support Engineer - NetSuite ERP
- Advanced English - effective communication both in oral and written form
- Economy, Accounting or Finance background/degree or work experience
- Able to handle inquiries about AP, AR, Journals, Bank transactions
- Analytical skills with focus on detail
- Able to understand customer's business processes
- Able to learn and adapt quickly
- A sense for prioritization
- Able to think outside of the box
Benefits For Technical Support Engineer - NetSuite ERP
- Extensive training and support for new hires
- Competitive salary
- Friendly and open atmosphere
- Work in a new office in a central location and/or work from home
- Recognition of achievements
- Company benefits
- Medical insurance
- Life insurance
- Retirement options
- Volunteer programs
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