Technical Support Engineer - NetSuite ERP

World leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges, partnering with industry-leaders in almost every sector for over 40+ years.
Backend
Entry-Level Software Engineer
Hybrid
5,000+ Employees
Enterprise SaaS

Description For Technical Support Engineer - NetSuite ERP

Oracle's NetSuite division is seeking a Technical Support Engineer to join their ERP support team in Brno, Czech Republic. This role combines financial expertise with technical support, focusing on NetSuite's cloud-based ERP system that manages core business operations including accounting, CRM, and e-commerce. The position is perfect for professionals with a background in economy, accounting, or finance who want to transition into IT.

The role involves providing technical support for NetSuite's comprehensive ERP system, troubleshooting complex issues, and ensuring smooth operation of customers' business processes. You'll work in a dynamic environment where analytical thinking and problem-solving skills are essential. The position offers a unique opportunity to bridge the gap between financial expertise and technical support while working for a global leader in cloud solutions.

Oracle provides an excellent working environment with comprehensive benefits, including medical insurance, retirement options, and work-life balance. The company offers extensive training for new hires and opportunities for professional growth. The hybrid work model allows flexibility to work from both a modern office in central Brno and from home within the Czech Republic.

This is an ideal opportunity for someone looking to develop their career in technical support while utilizing their financial knowledge in a global technology company. Oracle's commitment to innovation and customer success, combined with their inclusive work culture and comprehensive benefits package, makes this an attractive position for professionals seeking to make an impact in the enterprise software industry.

Last updated a day ago

Responsibilities For Technical Support Engineer - NetSuite ERP

  • Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
  • Contribute ideas to resolve problems to better serve the customer and/or improve productivity
  • Offer solutions to issues that are often non-standard/non-routine
  • Solve problems that may be unstructured and require conceptual thinking
  • Document key scenarios for future usage
  • Determine priorities and ensure proper escalation when necessary
  • Maintain accurate information flow between internal teams and customers

Requirements For Technical Support Engineer - NetSuite ERP

  • Advanced English - effective communication both in oral and written form
  • Economy, Accounting or Finance background/degree or work experience
  • Able to handle inquiries about AP, AR, Journals, Bank transactions
  • Analytical skills with focus on detail
  • Able to understand customer's business processes
  • Able to learn and adapt quickly
  • A sense for prioritization
  • Able to think outside of the box

Benefits For Technical Support Engineer - NetSuite ERP

Medical Insurance
Vision Insurance
Dental Insurance
  • Extensive training and support for new hires
  • Competitive salary
  • Friendly and open atmosphere
  • Work in a new office in a central location and/or work from home
  • Recognition of achievements
  • Company benefits
  • Medical Insurance
  • Life Insurance
  • Retirement options
  • Volunteer programs

Interested in this job?

Jobs Related To Oracle Technical Support Engineer - NetSuite ERP

Applications Developer 2

Entry-level Applications Developer position at Oracle in Zapopan, Mexico, focusing on software development and implementation with comprehensive benefits.

Associate Software Engineer (NetSuite Infrastructure) – PH Graduate Program

Entry-level Software Engineering role at Oracle-NetSuite focusing on infrastructure development with comprehensive training and benefits.

Software Developer 2

Entry-level Software Developer position at Oracle focusing on backend development for cloud solutions and enterprise applications.

Software Developer 1

Entry-level Software Developer position at Oracle Healthcare division, focusing on client integration services and custom solution development.

Software Engineer - NetSuite Rotational Program

Entry-level Software Engineer position at Oracle NetSuite, featuring a rotational program with comprehensive training, mentorship, and full-stack development opportunities.