Technical Support Engineer - SuiteCloud

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

You will assist customers with product-related enquiries, troubleshoot customer concerns, and apply resolutions. You'll contribute ideas to resolve problems, offer solutions to non-standard issues, and solve problems that may require conceptual thinking. You'll also document key scenarios for future usage, determine priorities, ensure proper escalation when necessary, and maintain accurate information flow between internal teams and customers.

Required skills include advanced English communication, programming experience (especially in JavaScript), experience with debugging JavaScript, XML, and REST-based integrations. Knowledge of Web Services, XML/HTML/CSS, Networking, ODBC, and advanced SQL is advantageous. Proficiency in ERP Systems is a plus.

Oracle offers extensive training for new hires, competitive salary, friendly work atmosphere, work in a new office in a central location, recognition of achievements, and company benefits.

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle careers open the door to global opportunities where work-life balance flourishes, offering a highly competitive suite of employee benefits.