Customer Success Engineer

Orb is revolutionizing billing infrastructure for the next generation of AI and software companies, having raised $44.1M from top-tier investors. As a Customer Success Engineer, you'll be part of the founding Success team, responsible for onboarding and renewing customers while building strategic relationships. The role combines technical expertise with customer-facing skills, working closely with Solutions, Support, and Product teams to deliver world-class customer experiences.

The position requires a unique blend of technical understanding and customer success skills, as you'll work with both technical and non-technical stakeholders. You'll manage post-contract relationships, conduct health checks and business reviews, and serve as a strategic advisor for customers implementing Orb's billing solutions. The role demands strong communication skills, knowledge of cloud architectures, and the ability to work with various stakeholders from engineers to executives.

Orb offers a collaborative, high-impact environment where team members have significant influence on the business, product, and customer outcomes. The company values in-person collaboration and maintains a culture of excellence, empowerment, and thoughtful risk-taking. They provide comprehensive benefits including full medical coverage, dental and vision insurance, unlimited PTO, and parental leave.

The ideal candidate will have 5+ years of customer-facing experience in SaaS/B2B startups, strong technical aptitude, and the ability to drive customer success through consultative approaches. This role offers the opportunity to shape the success function at a rapidly growing company that's transforming how businesses handle their revenue infrastructure.