Customer Success Engineer

Orb is revolutionizing billing infrastructure for the next generation of AI and software companies, having raised $44.1M from top-tier investors. As a Customer Success Engineer, you'll be part of the founding Success team, responsible for onboarding and renewing customers while building strategic relationships. The role combines technical expertise with customer-facing skills, working closely with Solutions, Support, and Product teams to deliver world-class customer experiences. You'll manage post-contract relationships, conduct business reviews, and drive platform adoption while becoming an expert in usage-based billing. The position requires strong technical knowledge, excellent communication skills, and the ability to work with various stakeholders from engineers to executives. Orb offers a collaborative environment with significant impact opportunities, comprehensive benefits, and a culture focused on excellence and mutual support.