Technical Support Engineer - NYC

Orb is revolutionizing billing infrastructure for the next generation of AI and software companies, having raised $44.1M from prestigious investors like Mayfield, Menlo Ventures, and Greylock. As a Technical Support Engineer, you'll be one of the founding members of the Support team, managing issues across all tiers and shaping the customer experience. The role requires strong technical skills in TypeScript/Python, SQL, and AWS, combined with excellent communication abilities. You'll work with cross-functional teams, establish SLAs, build internal tools, and become an expert in usage-based billing. The company values in-person collaboration while offering remote work flexibility, comprehensive benefits, and a culture focused on excellence and impact. Orb powers billing for innovative companies like Vercel, Pinecone, and Perplexity, making it an exciting opportunity to work on crucial revenue initiatives in a fast-growing environment.