Product Support Engineer
Description For Product Support Engineer
OrganOx is a pioneering medical device company that emerged from the University of Oxford in 2008, focusing on revolutionizing organ transplantation technology. Their flagship product, the OrganOx metra system, has already supported over 4,000 liver transplant operations globally. The Product Support Engineer role offers a unique opportunity to work with cutting-edge medical technology that directly impacts lives.
The position involves providing technical support for OrganOx's sophisticated organ preservation devices across North America. This role combines hands-on technical expertise with customer interaction, requiring both engineering proficiency and strong communication skills. The successful candidate will be responsible for maintaining and servicing critical medical equipment, ensuring optimal performance and reliability.
This role would be ideal for an experienced engineer who is passionate about healthcare technology and enjoys a dynamic work environment. The position offers significant travel opportunities (80-90% of working time) across North America, making it perfect for someone who thrives on variety and new challenges. The company provides comprehensive benefits and emphasizes professional development, making it an excellent opportunity for career growth in the medical device industry.
Working at OrganOx means being part of a mission-driven team that values innovation and integrity, while contributing to technology that literally saves lives. The role offers a blend of technical challenge, customer interaction, and the satisfaction of supporting critical healthcare infrastructure.
Responsibilities For Product Support Engineer
- Providing on-site service and repair of OrganOx metra devices
- Traveling to hospitals and research facilities across North America
- Performing routine maintenance procedures
- Conducting root cause investigations and rework
- Completing Installation Testing and Post-Rework Testing
- Managing local spare parts inventory
- Maintaining test equipment and tools
- Completing technical documentation and reports
- Working with regulatory frameworks and standards for medical devices
Requirements For Product Support Engineer
- Bachelor's degree or equivalent work experience in electrical, electronic, mechanical or biomedical engineering
- Three years or more industry experience servicing and repairing Medical Devices
- Strong working knowledge of electrical and mechanical engineering systems
- Analytical problem-solving skills
- Excellent communication skills
- Ability to produce Technical Reports
- Willing to travel 80-90% of working time
- Valid driving license for USA and Canada
- Good written and verbal English skills
- Experience with test equipment including oscilloscopes, spectrum analyzers
- Knowledge of Excel, Word and PowerPoint
Benefits For Product Support Engineer
- Competitive compensation
- Healthcare plans
- Retirement plans
- Work-life balance
- Professional development opportunities
Jobs Related To OrganOx Product Support Engineer
