Senior Staff Software Engineer (Fullstack)

Outreach is seeking a Senior Staff Software Engineer (Fullstack) to join their Voice Service and Experience Team. This role is crucial in developing and improving the company's voice communication platform, which handles over 8 million calls monthly. The ideal candidate will have experience in building high-availability voice communication experiences using open-source real-time communication software and commercial communications platform APIs.

Key responsibilities include:

• Partnering with product managers, designers, and analysts to understand user needs
• Working with commercial CPaaS APIs and open-source real-time communication software
• Engineering high availability into complex systems
• Setting direction for the team and guiding engineering vision
• Improving the team culture through mentorship and new initiatives
• Owning relationships with other engineering teams

The role requires expertise in web technologies (JavaScript, HTML, CSS, React), cloud-based service applications (Golang, Ruby, or C++), and a strong background in shipping impactful, complex software projects. Experience with VoIP, WebRTC, and SIP is a plus.

This position offers the opportunity to work on a highly visible part of Outreach's product, contributing to features that directly impact customer success and revenue efficiency. The team operates in an Agile environment, with daily code deployments and a focus on continuous improvement and customer value delivery.

Join Outreach to help shape the future of sales engagement technology and be part of a team that's revolutionizing how businesses interact with their prospects and customers.