Senior Staff Software Engineer (Fullstack)
Description For Senior Staff Software Engineer (Fullstack)
Outreach is seeking a Senior Staff Software Engineer (Fullstack) to join their Voice Service and Experience Team. This role is crucial in developing and improving the company's voice communication platform, which handles over 8 million calls monthly. The ideal candidate will have experience in building high-availability voice communication experiences using open-source real-time communication software and commercial communications platform APIs.
Key responsibilities include:
- Partnering with product managers, designers, and analysts to understand user needs
- Working with commercial CPaaS APIs and open-source real-time communication software
- Engineering high availability into complex systems
- Setting direction for the team and guiding engineering vision
- Improving the team culture through mentorship and new initiatives
- Owning relationships with other engineering teams
The role requires expertise in web technologies (JavaScript, HTML, CSS, React), cloud-based service applications (Golang, Ruby, or C++), and a strong background in shipping impactful, complex software projects. Experience with VoIP, WebRTC, and SIP is a plus.
This position offers the opportunity to work on a highly visible part of Outreach's product, contributing to features that directly impact customer success and revenue efficiency. The team operates in an Agile environment, with daily code deployments and a focus on continuous improvement and customer value delivery.
Join Outreach to help shape the future of sales engagement technology and be part of a team that's revolutionizing how businesses interact with their prospects and customers.
Responsibilities For Senior Staff Software Engineer (Fullstack)
- Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs
- Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security
- Finding ways to engineer high availability into a system that has lots of moving parts
- Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
- Setting direction for the team and help guide engineering vision
- Working on one of the most visible parts of Outreach's product - to both our customers and the rest of our organization
- Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
- Owning relationships with other engineering teams and collaborate with other functions within Outreach
Requirements For Senior Staff Software Engineer (Fullstack)
- 9+ years of professional software development experience
- Experience with successful developing and shipping a large-scale web application with a customer-empathetic mindset
- Skilled with web technologies including Javascript, HTML, CSS and React (or framework of your choice)
- Skilled with building cloud-based service application and shipping production quality code in Golang, Ruby or C++
- Proven technical and project leadership skills and able to guide and mentor others
- Strong knowledge of shipping impactful and complex software projects
- Experience with diagnosing real-time media quality issues (plus)
- Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)
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