Senior Staff Software Engineer, Voice Intelligence Services (Kaia)

Outreach is seeking a Senior Staff Software Engineer for their Voice Intelligence Services (Kaia) team. This role is part of the Kaia services team, which focuses on enhancing Outreach Kaia (Knowledge AI Assistant) to assist customers through continued growth. The ideal candidate will excel in building highly scalable distributed systems and have experience or interest in integrating Conversational AI, Speech Recognition, Machine Learning, and NLP to deliver high-quality products.

Key responsibilities include:

• Working with voice/video streams and real-time transcriptions to extract intelligence and actionable insights
• Analyzing the relevance of extracted intelligence and performance of extraction algorithms
• Engineering high availability into complex systems
• Collaborating with stakeholders to ensure customer success
• Prototyping and testing solutions to large problems
• Optimizing performance across the entire stack

The role offers exposure to cutting-edge technologies in ML and cloud-driven development, with opportunities to interact directly with customers and shape the future of Kaia. The team aims to build the most intelligent assistant for the sales engagement domain, tackling tough challenges that require creative problem-solving.

Qualifications:

• 8+ years of experience shipping production-quality code in Java, Go, or C++
• Strong software engineering skills
• Proven technical and project leadership abilities
• Experience with cloud-based service applications and continuous-deployment projects
• Willingness to support team members and quickly adapt to new technologies

Outreach offers competitive compensation, including base salary, potential incentives, bonuses, and restricted stock units. They also provide comprehensive benefits, including medical, dental, and vision coverage, flexible time off, 401k, diversity and inclusion programs, parental leave, and more.

Join Outreach to work on one of the most visible parts of their product, contributing to the success of over 6,000 customers including Zoom, McKesson, Snowflake, SAP, and Okta.