Technical Support Engineer

Outreach, a leading AI Sales Execution Platform, is seeking a Technical Support Engineer to join their Atlanta office in a hybrid work arrangement. This role is crucial as the face of Outreach and the voice of the customer, requiring 1-3+ years of technical support experience in SaaS platforms. The position offers a competitive salary range of $54,000-$81,000 USD with comprehensive benefits.

As a Technical Support Engineer, you'll be part of a team that interacts with more customers than anyone else in the company. You'll manage support channels including email, chat, and phone calls, while working with various internal teams to resolve customer issues. The role requires both technical expertise and strong communication skills in English and German.

The ideal candidate should have experience with various technical tools including Outreach, Zendesk, Salesforce, and Datadog. You'll need to demonstrate strong problem-solving abilities, customer empathy, and the capability to work independently in a fast-paced environment. The company values diversity and inclusion, offering various employee resource groups and comprehensive benefits including medical coverage, flexible time off, and parental leave.

This is an excellent opportunity for someone passionate about customer support and technology to join a growing company that serves over 6,000 customers, including major enterprises like Zoom, McKesson, and Snowflake. The role combines technical challenges with customer interaction, making it ideal for those who enjoy both aspects of technical support.