(Fluent English) Technical Support Engineer (growth to a QA Engineer)

We are seeking a dedicated and technically skilled Technical Support Engineer Tier 1 with the potential to grow into a QA Engineer role. This position is ideal for someone who excels in a collaborative environment and is passionate about problem-solving, technical troubleshooting, and customer satisfaction.

The role involves managing 5 to 10 complex support tickets daily, providing technical support to Enterprise customers, proactively testing platforms, conducting data analysis, and collaborating with R&D and development teams. You'll be responsible for manual monitoring of data sources, prioritizing tasks, communicating with customers, and supporting QA tasks.

Key requirements include fluent English, 1.5+ years of commercial experience in Technical Support, familiarity with APIs and SQL, experience with B2B Enterprise customers, and proficiency in ticketing systems. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently.

We offer an exciting opportunity to work with Big Web Data solutions in an international team environment. The position is fully remote with compensation in USD. Join our progressive product company with 7+ years in the IT market and be part of transforming web data into structured feeds ready for machine consumption.