Forward Deployed Enablement Engineer - Customer Success
Description For Forward Deployed Enablement Engineer - Customer Success
Palantir is seeking a Forward Deployed Enablement Engineer for their Customer Success team. This role involves supporting and guiding customer development teams to effectively build and optimize workflows on Palantir's Foundry & AIP Platforms. The ideal candidate is a resourceful problem-solver who can work both collaboratively and independently to resolve technical issues and support customers.
Key responsibilities include:
- Responding to and triaging support requests
- Providing guidance to customer engineers
- Building with Foundry and AIP to enhance enablement operations
- Collaborating with Product Development teams
- Partnering with Business teams to meet customer needs
- Participating in a 24/7 on-call rotation for critical incidents
The role requires:
- Background in Data Science, Computer Science, Engineering, STEM, or equivalent practical experience
- Proficiency in programming languages like Python, SQL, Spark, Java, C++, or TypeScript/JavaScript
- Strong problem-solving and communication skills
- Ability to work independently and adapt to a rapidly changing environment
Palantir offers a flexible work environment with hybrid options and promotes diversity, equity, and inclusion. They encourage applications from candidates with a wide range of backgrounds and experiences.
Join Palantir to contribute to world-changing software and be part of a team that values individual strengths and continuous learning.
Responsibilities For Forward Deployed Enablement Engineer - Customer Success
- Respond to and triage incoming support requests from both internal and external teams
- Provide guidance to customer engineers and unblock their workflows on Palantir's platform
- Build with Foundry and AIP to enhance enablement operations and solve novel problems
- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements
- Partner with Business teams to understand and meet customer needs
- Participate in a 24/7 on-call rotation for critical customer-facing incidents
- Take ownership as the first responder when things go wrong
Requirements For Forward Deployed Enablement Engineer - Customer Success
- Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar
- Ability to continuously learn and work independently, making decisions with minimal supervision
- Excellent written and verbal communication skills
- Strong creative problem solving skills
- Comfortable working in a rapidly changing environment
