Field Operation Engineer (Contract)

Climate tech startup developing wildfire early detection systems using IoT, AI, satellites, and SaaS software to deliver actionable intelligence.
$124,800 - $145,600
DevOps
Senior Software Engineer
Remote
11 - 50 Employees
7+ years of experience
AI · Enterprise SaaS

Description For Field Operation Engineer (Contract)

Pano is revolutionizing wildfire detection and response through cutting-edge technology. As climate change intensifies wildfire risks, Pano addresses the critical need for faster fire detection and response. The company combines mountaintop cameras, satellites, and AI to detect early smoke traces, providing real-time fire intelligence to asset owners and first responders.

As a Field Operation Engineer, you'll play a crucial role in our mission by managing the deployment and maintenance of our detection systems. This contract position requires extensive travel (up to 66%) across North America, supervising installations, directing construction crews, and ensuring system reliability. You'll be responsible for both remote and on-site technical support, troubleshooting complex equipment, and maintaining detailed documentation of all operations.

The ideal candidate brings 7-10 years of field engineering experience, with a strong preference for telecommunications industry background. You'll need excellent technical skills, problem-solving abilities, and outstanding communication skills to work effectively with cross-functional teams and clients.

Pano is backed by over $40M in venture funding and has already established partnerships with major utilities, fire authorities, and government agencies in the USA and Australia. Named one of FastCompany's Top 10 most innovative AI companies of 2023, we offer a unique opportunity to work with a diverse team of experienced professionals from companies like Apple, Cisco, Nest, DoorDash, and Meta.

Join us in our mission to protect communities from devastating wildfires while working with cutting-edge technology in a dynamic, fast-paced environment.

Last updated a month ago

Responsibilities For Field Operation Engineer (Contract)

  • Supervise installations, maintenance, and repair of complex equipment and systems
  • Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site
  • Direct construction crews, electricians, and other third party service providers, both onsite and remotely
  • Collaborate with cross-functional teams to improve product design and service delivery
  • Ensure compliance with safety protocols and company policies
  • Maintain detailed documentation of service operations and customer interactions
  • Manage service projects, ensuring timely and cost-effective completion
  • Ability to travel up to 66% of the time during contract timeframe

Requirements For Field Operation Engineer (Contract)

  • Bachelor's degree in Engineering or equivalent experience
  • Minimum of 5 years of experience in a field service engineering role
  • Strong preference for experience in the telecommunications industry
  • Strong technical skills in relevant technologies/equipment
  • Excellent problem-solving and analytical abilities
  • Outstanding communication and customer service skills
  • Ability to work independently and manage multiple tasks effectively
  • Willingness to travel frequently within North America
  • Ability to work in the field, including going up and down stairs and ladders

Benefits For Field Operation Engineer (Contract)

401k
Medical Insurance
  • Stock options
  • Comprehensive health insurance
  • Paid time off
  • 401k

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