Engineer II, Customer Support

Provider of mobile network infrastructure solutions specializing in Radio Access Network (RAN) technologies.
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Telecommunications
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Description For Engineer II, Customer Support

Parallel Wireless is seeking a Customer Support Engineer II to join their Professional Services organization. This role is integral to maintaining and monitoring their Radio Access Network (RAN) infrastructure for mobile service providers. The position offers an opportunity to work with cutting-edge telecommunications technology, including 5G, LTE, UMTS, and GSM systems.

The role combines technical expertise with customer-facing responsibilities, requiring both strong engineering capabilities and excellent communication skills. As a Customer Support Engineer, you'll be part of a dynamic 24x7 monitoring team, responsible for ensuring network performance and generating crucial KPI reports that drive decision-making processes.

This position is ideal for someone with a strong background in telecommunications, particularly in RAN or RF Engineering. You'll work closely with various teams including Technical Support, Systems Engineering, and Development Engineering, providing a broad exposure to different aspects of network infrastructure.

The role offers growth opportunities in cloud technologies (AWS, Kubernetes) and automation, with the chance to implement solutions that improve reporting efficiency and accuracy. You'll be at the forefront of telecommunications technology, working with modern infrastructure while maintaining critical systems for service providers.

Working at Parallel Wireless means joining a company that's pushing the boundaries of wireless technology. The position requires a blend of technical expertise, customer service skills, and the ability to work in a fast-paced environment. If you're passionate about telecommunications and want to play a crucial role in maintaining and improving mobile network infrastructure, this position offers an excellent opportunity for professional growth and technical challenge.

Last updated 3 months ago

Responsibilities For Engineer II, Customer Support

  • Perform 24x7 remote network monitoring on rotating shift basis
  • Generate and deliver KPI and technical reports daily, weekly and monthly
  • Collaborate with peer teams for reporting requirements
  • Define and document methodologies for recurring reports
  • Implement automation for report generation
  • Present technical analysis, KPIs, and Root Cause Analysis to customers
  • Perform first level technical support
  • Monitor and manage GSM, UMTS, LTE, 5G systems

Requirements For Engineer II, Customer Support

Linux
Kubernetes
  • 3-5 years hands-on technical support experience in Radio Access Network
  • Experience in presenting KPIs and metrics to customers
  • Strong interpersonal skills
  • Ability to work in 24x7 shift environment
  • Experience in 5G, LTE, UMTS, GSM technologies
  • Knowledge of LAN/WAN, TCP/IP, QoS protocols
  • Unix/Linux systems knowledge
  • Strong written and verbal communication skills
  • Bachelor's or Master's degree in Electronics/Telecommunication/Computer Science Engineering
  • Experience with Excel or statistical analysis tools
  • Understanding of 3GPP standards

Interested in this job?