Technical Support Engineer
Description For Technical Support Engineer
payabl. is seeking a Technical Support Engineer to join their banking and acquiring projects team. This role combines technical expertise with customer service excellence, focusing on resolving technical issues and managing client interactions. The position involves supporting both external and internal customers, conducting technical investigations, managing merchant accounts, and ensuring smooth operational processes. The ideal candidate will have experience in financial services, strong technical knowledge, and excellent communication skills. The role offers exposure to various banking systems and technologies, including SEPA, SWIFT, and other payment processes. The company follows a structured 4-stage interview process, demonstrating their commitment to finding the right candidate who can contribute to their technical operations team. This position presents an excellent opportunity for someone looking to grow in the fintech industry while working with cutting-edge banking and payment technologies.
Responsibilities For Technical Support Engineer
- Provide technical support for external and internal customers on banking and acquiring projects
- Conduct technical investigations of client issues, including decline reasons and transaction status
- Manage merchant accounts, including creation, logins, permissions, and testing of cases and interfaces
- Offer general information and guidance on technical issues during client interactions
- Support the banking department in growing and managing client needs
- Utilize ticketing systems (e.g., Freshdesk) to manage and track customer requests
Requirements For Technical Support Engineer
- Prior experience in technical customer service, financial services, or a similar industry
- Above-average computer proficiency and technical knowledge
- Familiarity with SEPA, SWIFT, Faster Payments, BACS, and CHAPS processes is a strong plus
- Experience managing access or technical accounts and corporate accounts/cards
- Strong written and verbal communication skills, with the ability to document complex bugs and troubleshooting steps
- Skilled in multitasking, attention to detail, and working with multiple systems or applications
- Analytical and troubleshooting capabilities to resolve technical issues efficiently
- Familiarity with Python, AWS, or log analysis is an advantage but not mandatory
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