Senior Manager, UX Research

PayPal is seeking a Senior Manager, UX Research to join their global design organization. This role combines leadership in user research with strategic influence across the organization. The position requires managing mixed-methods research programs while providing mentorship and building cross-functional partnerships.

The ideal candidate will bring 10+ years of experience in design research or related fields, with expertise in both qualitative and quantitative research methods. They will be responsible for driving customer-centric decisions throughout the product development lifecycle, facilitating workshops, and establishing research best practices.

PayPal offers a compelling work environment with their balanced hybrid model (3 days in office, 2 days flexible) and comprehensive benefits including health coverage, retirement plans, and equity opportunities. The position offers competitive compensation ranging from $107,300 to $259,600 annually.

As part of PayPal's mission to democratize financial services, this role contributes to shaping experiences that empower customers worldwide. The position involves collaboration with design, product management, and marketing teams to deliver insights that drive meaningful product improvements.

The role combines strategic thinking with hands-on research leadership, requiring someone who can both execute research programs and provide thoughtful mentorship to team members. Success in this position requires strong storytelling skills, rigorous prioritization abilities, and a passion for understanding customer needs.

Working at PayPal means joining a purpose-driven company that values inclusion, innovation, and customer centricity. The company's two-sided network connects millions of merchants and consumers globally, making it an exciting environment for impactful research work.

This is an excellent opportunity for an experienced research leader who wants to influence product strategy at scale while building and developing a team of researchers. The role offers significant growth potential and the chance to shape the future of financial technology experiences.