[Talent Pool] MongoDB Database Support Engineer

Percona is seeking a MongoDB Database Support Engineer to join their globally distributed team. This role combines technical expertise with customer service excellence, focusing on providing top-tier support for MongoDB deployments. As a support engineer, you'll be instrumental in resolving complex database challenges while contributing to the company's knowledge base through content creation and cross-departmental collaboration.

The ideal candidate brings strong expertise in both MongoDB and traditional RDBMS systems, with practical experience in areas like schema design, performance tuning, and backup solutions. You'll need proficiency in Linux administration and cloud environments, demonstrating the ability to troubleshoot methodically while thinking creatively when faced with complex challenges.

Percona offers an inclusive, remote-first culture with team members across 50+ countries. They provide comprehensive benefits including flexible scheduling, equipment allowances, and significant professional development opportunities. The company's commitment to open source technology and customer success creates an environment where technical expertise meets practical application.

This position offers unique opportunities to impact the open source database community while working with cutting-edge technologies. You'll join a team that values innovation, collaboration, and continuous learning, with the chance to contribute to both customer success and product strategy. The role combines technical depth with customer interaction, making it ideal for those who enjoy both solving complex problems and helping others succeed.