Device Support Engineer - Perfecto Mobile

Perforce, a leading global DevOps solutions provider trusted by over 75% of Fortune 100 companies, is seeking a Device Support Engineer for their Perfecto Mobile team. This role is crucial in managing device infrastructure, monitoring cloud services, and ensuring optimal system performance. The position offers a unique opportunity to work with cutting-edge mobile testing technologies while supporting a diverse global customer base.

The role combines technical expertise with customer service, requiring strong troubleshooting skills across mobile devices, Windows, and Linux systems. You'll be responsible for maintaining device databases, implementing new technologies, and ensuring smooth operations of the Perfecto Mobile cloud infrastructure. The position demands a detail-oriented approach to system monitoring and problem-solving, with opportunities to contribute to automation and process improvement.

Working in a 24/7/365 NOC environment, this position offers competitive compensation ($56,350 - $79,600) and comprehensive benefits including medical, dental, vision, and retirement plans. Perforce provides a collaborative culture that values creativity, belonging, and wellness, making it an ideal place for technical professionals seeking growth in the DevOps space.

The ideal candidate will have 3+ years of experience, strong communication skills, and expertise in mobile operating systems and troubleshooting. This role offers the stability of an established company with the dynamic environment of a growing technology leader. Join a team that's essential to maintaining critical infrastructure for global enterprise clients while developing your career in technical support and DevOps.