Technical Support Engineer - IND

Perforce is seeking a Tier 2, Technical Support Engineer with C/C++ experience to join their Global Support Team. The role involves assisting in resolving customer issues for two Static Code Analysis products: Klocwork & Helix QAC. The ideal candidate should be self-motivated, proactive, and results-oriented, capable of providing high-level customer satisfaction through world-class technical support services.

Responsibilities include:

• Being the first point of contact for customer technical requests
• Researching and resolving customer issues efficiently
• Developing technical expertise in product functionality
• Resolving database and performance issues
• Escalating cases according to procedure
• Providing feedback for process/product improvements
• Authoring technical documents for the knowledge base
• Setting up test environments to reproduce and resolve issues

Requirements:

• Bachelor's Degree in Computer Science or related field
• At least 3 years of experience in Technical Customer Support
• Minimum 1 year of hands-on experience with C/C++
• Experience with Software Tools (Salesforce, Jira)
• Working knowledge of Unix or Linux
• Experience in performance tuning and optimization
• Strong network troubleshooting and problem-solving skills
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Ability to prioritize tasks and perform under pressure

Perforce offers a combination of start-up experience and rewards with the security of an established, profitable company. They value team members for their contributions and provide new opportunities and rewards. The company is an Equal Opportunity Employer committed to diversity and inclusion.

If you're passionate about technology and want to work with talented people globally, this could be an excellent opportunity for you at Perforce.