Persona is the configurable identity platform built for businesses in a digital-first world, providing identity verification for individuals and organizations.

Persona, a leading configurable identity platform, is seeking a Customer Support Engineer to join their team in Dublin, Ireland. This role is perfect for someone who combines technical expertise with strong customer service skills. You'll be instrumental in supporting Persona's diverse customer base, from emerging startups to industry giants like Instacart and OpenAI.

As a Customer Support Engineer, you'll be the primary point of contact for customer technical support, handling everything from onboarding to complex troubleshooting. The role requires a deep understanding of Persona's platform to provide expert guidance and solutions. You'll work across teams, collaborating with Solutions Engineering, Customer Success, Product, and Marketing to ensure customer satisfaction and product improvement.

The ideal candidate brings 5+ years of experience in technical support or engineering roles, preferably in SaaS environments. You should excel in both written and verbal communication, being able to explain complex technical concepts to various audiences. Experience with tools like Zendesk, JIRA, and Slack is essential.

Persona offers an attractive benefits package including comprehensive health coverage, 401(k) contributions, unlimited PTO, and professional development opportunities. The company strongly values diversity and inclusion, maintaining an inclusive environment where all "Personerds" can thrive and innovate.

This remote position offers the opportunity to work with cutting-edge identity verification technology while making a significant impact on internet safety and security. Join a rapidly growing team that's reshaping how businesses verify identities in our digital-first world.

Customer Support Engineer position at Persona, helping customers implement and troubleshoot identity verification solutions while working with cutting-edge technology.

Customer Support Engineer

A tech startup offering flexible building blocks to help businesses fight fraud, stay compliant, and build trust among customers.

Persona, founded in 2018, is a rapidly growing 250-person tech startup backed by prestigious investors including Index Ventures, Coatue, Founders Fund, and First Round Capital. The company specializes in providing flexible building blocks for businesses to combat fraud, maintain compliance, and establish customer trust.

The Security Team is seeking a software engineer to take ownership of security-sensitive libraries and components within their production platform. This role involves designing, building, and maintaining security libraries and systems to protect customer accounts and data. The position offers the opportunity to work with cutting-edge technologies and develop innovative strategies to prevent potential security threats.

As a Security Software Engineer, you'll be responsible for managing customer data encryption systems, refining authentication and authorization components, and creating reusable security libraries. You'll also have the chance to propose and implement new security features while participating in the team's on-call rotation.

The role is based at the San Francisco headquarters, with relocation assistance available for candidates outside the Bay Area. Persona offers competitive compensation, including a base salary range of $130,000-$220,000, plus equity packages. The company provides comprehensive benefits, including 401K matching, parental leave, quarterly mental health days, unlimited PTO, and various wellness stipends.

Persona has been recognized as one of Fortune's Best Medium Workplaces, reflecting their commitment to creating an inclusive environment where personal growth and contributions are valued. The company maintains a "People First" philosophy, ensuring team members are supported both professionally and personally.

Security Software Engineer role at Persona, focusing on building and maintaining security systems and libraries to protect customer data and accounts.

Software Engineer, Security (SF)

Persona is building the first universal and comprehensive identity infrastructure to help businesses manage customers, prevent fraud, and protect personal information.

Persona is seeking a Senior Product Security Engineer to join their fast-growing team in San Francisco. Founded in 2018 and backed by top VC firms, Persona is building a universal identity infrastructure. The role involves collaborating with product teams to manage security risks, building automation tools, and supporting product security initiatives. The ideal candidate has 5+ years of software engineering experience, 3+ years in product security, strong communication skills, and a proactive approach to problem-solving. The position offers a hybrid work model with in-office days Tuesday through Thursday. Persona provides competitive compensation, including equity, and comprehensive benefits such as 401K matching, parental leave, mental health days, and wellness stipends. The company is recognized as one of Fortune's Best Medium Workplaces, emphasizing a people-first culture and inclusive environment.

Senior Product Security Engineer role at Persona, building secure identity infrastructure in San Francisco.

Senior Product Security Engineer

Persona is a tech startup offering flexible building blocks that help businesses fight fraud, stay compliant, and build trust among their customers.

Founded in 2018, Persona is a 250-person tech startup based in San Francisco, backed by top-tier investors. They offer flexible building blocks to help businesses fight fraud, stay compliant, and build trust among customers. As a Senior Software Engineer in Security, you'll own security-sensitive libraries and components of the production platform. Your mission will be to design, build, and maintain security libraries and systems to protect customers' accounts and data. You'll work on encrypting customer data, refining authentication and authorization components, and proposing new security features. This role requires 5+ years of security software engineering experience, a passion for security, product thinking, an innovative mindset, proactive thinking, and a collaborative spirit. You'll be based at the San Francisco headquarters, with relocation assistance available. Persona offers competitive compensation, including equity, and best-in-class benefits such as 401K matching, parental leave, unlimited PTO, and wellness stipends. The company is recognized as one of Fortune's Best Medium Workplaces, emphasizing their commitment to fostering a world-class team and valuing people above all else.

Senior Software Engineer, Security role at Persona, a San Francisco-based startup, focusing on building and maintaining security systems to protect customer data.

Senior Software Engineer, Security

Persona is seeking a Product Security Engineer to join their fast-growing team in San Francisco or New York. Founded in 2018 and backed by top VC firms, Persona is building a universal identity infrastructure. The role involves collaborating with product teams to manage security risks, building automation tools, and shipping new security features. The ideal candidate has 5+ years of software engineering experience, 3+ years in product security, strong communication skills, and a proactive approach to problem-solving. The team works in a hybrid model, with in-office days Tuesday through Thursday. Persona offers competitive compensation, including equity, and comprehensive benefits such as 401K matching, parental leave, mental health days, and wellness stipends. This is an opportunity to work with industry veterans and shape the future of online identity management.

Persona seeks a Product Security Engineer to enhance security measures and collaborate with product teams in SF or NYC.

Product Security Engineer

Persona builds the first universal and comprehensive identity infrastructure to help businesses better serve and protect their end users' identities.

Persona is revolutionizing identity infrastructure, helping businesses protect and manage user identities securely. As an Implementation Manager, you'll be the linchpin between customers and Persona's cutting-edge platform. You'll manage a portfolio of implementation projects, ensuring customers reduce time to value and achieve long-term success.

Your role involves being the primary technical advisor, crafting tailored solutions using Persona's capabilities and industry best practices. You'll work across teams - Sales, Solutions Engineering, Customer Success, Product, and Engineering - to scale implementation support, improve customer education, and create efficient automation for launches.

Key responsibilities include project managing multiple implementations, conducting training workshops, and building deep understanding of customer needs. You'll apply your technical expertise to improve processes, maintain documentation, and drive self-serve customer education. Your insights will be crucial in shaping product roadmaps and internal decision-making.

This role requires 1-3 years of customer-facing experience, strong technical skills (APIs, web development, scripting), and excellent communication abilities. You should be adept at project management, multitasking, and synthesizing customer feedback. A growth mindset and ability to thrive in ambiguous situations are essential.

Persona offers a competitive salary range of $100,000 - $130,000, along with equity and comprehensive benefits. Join us in building the future of identity infrastructure in a diverse, inclusive environment that values your unique contributions.

Join Persona as an Implementation Manager, bridging customers and our identity platform. Manage projects, craft solutions, and drive innovation in identity infrastructure.

Implementation Manager

Persona is building the first universal and comprehensive identity infrastructure to help businesses better serve and protect their end users' identities.

Persona is seeking a Sales Engineer to join their team in San Francisco or New York. This role is crucial in driving the company's identity management revolution by connecting customer needs to Persona's value proposition. As a Sales Engineer, you'll be the trusted technical advisor to prospective customers, leading them through product demonstrations and proof of concepts.

Key responsibilities include owning demo environments, crafting dynamic product demonstrations, serving as the primary technical point of contact for prospects, and helping to close deals and drive new revenue. You'll also play a vital role in defining the technical sales strategy and developing collateral to scale the sales organization.

The ideal candidate should have 5+ years of experience in a technical customer-facing role, a proven track record in leading prospect demonstrations and POCs, and proficiency in languages such as Python, JavaScript, Ruby, Go, or Java. Strong communication skills and the ability to explain complex technical concepts to both technical and non-technical audiences are essential.

Persona offers a competitive compensation package, including a base salary range of $130,000 - $165,000, along with equity. The company provides comprehensive benefits, including medical, dental, and vision insurance, a 3% 401(k) contribution, unlimited PTO, and various other perks focused on employee well-being and professional development.

Join Persona to be part of a team that's building the future of identity infrastructure, helping businesses better serve and protect their end users' identities in an ever-changing digital landscape.

Sales Engineer role at Persona, leading technical sales and product demonstrations for identity management solutions.

Sales Engineer

Persona is at the forefront of building a universal and comprehensive identity infrastructure, revolutionizing how businesses manage and protect their users' identities. As a Core Solutions Engineer at Persona, you'll play a pivotal role in bridging the gap between technical implementation and customer success.

In this role, you'll be the primary technical point of contact for a portfolio of accounts, working closely with Customer Success Managers to support customers throughout their journey. You'll build lasting relationships with stakeholders, serving as their technical advisor and crafting solutions that leverage Persona's platform capabilities and industry best practices.

Your responsibilities will include owning the end-to-end delivery of complex solutions, from design to deployment, and driving exceptional execution for the Solutions Engineering team. You'll also be instrumental in automating processes and developing innovative approaches to problem-solving that will shape both internal and external decision-making.

This position requires a unique blend of technical expertise and customer-facing skills. You should have at least 3 years of experience in a technical customer-facing role, with a high technical aptitude and the ability to communicate complex concepts to both technical and non-technical audiences. Experience with APIs, web development, and scripting languages is a plus.

At Persona, you'll be part of a fast-growing team, working across engineering, product, sales, and marketing to ensure customer success at every stage. The company offers a competitive salary range of $100,000 - $130,000, along with equity packages and a comprehensive benefits plan including medical, dental, vision, 401(k) contributions, unlimited PTO, and more.

Join Persona and help build a world-class Solutions Engineering team while contributing to the future of identity infrastructure. If you're passionate about solving complex technical challenges, driving customer success, and working in a collaborative, innovative environment, this role could be the perfect fit for you.

Core Solutions Engineer at Persona, bridging technical and customer-facing roles to ensure customer success in identity infrastructure.

Core Solutions Engineer

Persona is building the first universal and comprehensive identity infrastructure to help businesses better serve and protect their end users' identities. As an Enterprise Solutions Engineer on the Post-Sales team, you'll partner with Customer Success Managers to ensure the long-term success of strategic and enterprise customers. You'll own technical solution design and delivery, addressing complex needs and pushing the boundaries of the platform.

Key responsibilities include:
- Driving account strategy and onboarding Enterprise accounts
- Being a trusted advisor for strategic customers
- Owning end-to-end delivery of complex solutions
- Creating documentation and scaling best practices
- Providing feedback to inform the product roadmap

The ideal candidate has 5+ years of experience in a technical customer-facing role, with at least 2 years working with enterprise accounts. You should have a high technical aptitude, excellent communication skills, and be comfortable with ambiguity. Experience with APIs, web development, and scripting (bash, Python, SQL, Ruby) is a plus.

Persona offers competitive compensation, including a base salary range of $130,000 - $150,000, along with equity packages. Benefits include medical, dental, and vision insurance, 401(k) contribution, unlimited PTO, mental health days, and professional development stipends.

Join Persona to help build a world-class Solutions Engineering team and shape the future of identity infrastructure!

Enterprise Solutions Engineer at Persona: Drive customer success, own technical solutions, and shape identity infrastructure. 5+ years exp, $130-150k salary + benefits.

Enterprise Solutions Engineer

Persona is revolutionizing online identity management for businesses of all sizes. As a Software Engineer, Product, you'll tackle challenging technical problems, balancing complex compliance requirements for customers ranging from startups to Fortune 10 companies. You'll design, build, and ship foundational aspects of the identity platform, create innovative fraud-fighting solutions, and work directly with customers to develop product features. The role demands a product-thinking mindset, innovative approach, independent thinking, and a collaborative spirit. You'll contribute to building reliable products and seamless user experiences that directly impact Persona's long-term product quality.

Key responsibilities include:
- Designing and implementing core components of the identity platform
- Developing innovative fraud prevention solutions
- Collaborating with customers on feature development
- Handling various scale challenges, from startup automation to enterprise-level support

The ideal candidate brings:
- A product-centric approach to engineering
- An innovative mindset for pushing the product forward
- Independent problem-solving skills
- A "perfect is the enemy of good" mentality for quick learning and iteration
- A collaborative spirit and cross-functional aptitude

Nice-to-have qualifications:
- 2+ years of software engineering experience
- Familiarity with Persona's tech stack: React, Ruby on Rails, Kubernetes, Google Cloud (GCP), MySQL, MongoDB

Persona offers competitive compensation, including equity, and comprehensive benefits such as 401K matching, parental leave, unlimited PTO, and wellness stipends. The company is committed to diversity, equity, inclusion, and belonging, fostering an environment where each team member can bring their unique perspectives to work.

Join Persona in San Francisco or New York, with a hybrid work model (in-office Tue-Thu, remote Mon/Fri). Help shape the future of online identity while working with a team that values innovation, collaboration, and personal growth.

Join Persona as a Software Engineer, Product, to build innovative identity solutions for businesses of all sizes in San Francisco or New York.

Persona Engineering Jobs

Persona is the configurable identity platform built for businesses in a digital-first world, providing identity verification for individuals and organizations.