Customer Support Engineer

Persona, a leading configurable identity platform, is seeking a Customer Support Engineer to join their team in Dublin, Ireland. This role is perfect for someone who combines technical expertise with strong customer service skills. You'll be instrumental in supporting Persona's diverse customer base, from emerging startups to industry giants like Instacart and OpenAI.

As a Customer Support Engineer, you'll be the primary point of contact for customer technical support, handling everything from onboarding to complex troubleshooting. The role requires a deep understanding of Persona's platform to provide expert guidance and solutions. You'll work across teams, collaborating with Solutions Engineering, Customer Success, Product, and Marketing to ensure customer satisfaction and product improvement.

The ideal candidate brings 5+ years of experience in technical support or engineering roles, preferably in SaaS environments. You should excel in both written and verbal communication, being able to explain complex technical concepts to various audiences. Experience with tools like Zendesk, JIRA, and Slack is essential.

Persona offers an attractive benefits package including comprehensive health coverage, 401(k) contributions, unlimited PTO, and professional development opportunities. The company strongly values diversity and inclusion, maintaining an inclusive environment where all "Personerds" can thrive and innovate.

This remote position offers the opportunity to work with cutting-edge identity verification technology while making a significant impact on internet safety and security. Join a rapidly growing team that's reshaping how businesses verify identities in our digital-first world.