Find Pilot Mid-Level Software Engineer software engineering jobs

Pilot is a modern connectivity company delivering fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. 

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

As a Network Support Engineer at Pilot, you'll be responsible for:

- Troubleshooting networking, routing, and connectivity problems
- Responding to customer support escalations and service outages
- Communicating directly with customers
- Provisioning connectivity services
- Serving as a subject matter expert for complex network issues
- Collaborating with other teams
- Investigating network or subscriber outages
- Performing on-site customer visits
- Creating and maintaining documentation
- Participating in after-hours on-call rotation

Requirements:
- 2+ years in a similar support engineering role with customer-facing experience
- Knowledge of IP routing protocols (ISIS/BGP/OSPF/MPLS)
- Experience with DHCPv4/v6 servers
- Experience using SNMP-based monitoring/graphing systems
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to take part in escalation rotations and availability for off-hours work
- Comfort with frequent travel via mass-transit to sites in NYC

Pilot offers competitive pay and benefits, including:
- Base salary of $75,000 - $95,000
- Medical, Dental, and Vision Coverage
- 401(k)
- Commuter & Wellness Reimbursement
- Competitive PTO

Pilot is committed to diversity and inclusion, hiring without regard to protected characteristics. Join our team and help deliver exceptional connectivity solutions to businesses across industries.

Network Support Engineer at Pilot, delivering fiber-optic internet and network services with 24/7 support in New York City.

Network Support Engineer

Pilot is a modern connectivity company based in New York City, delivering fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. As a Network Support Engineer at Pilot, you'll be part of a passionate, close-knit team dedicated to enabling extraordinary work across all industries with adaptive and agile connectivity solutions.

Your responsibilities will include:
- Troubleshooting networking, routing, and connectivity problems
- Responding to customer support escalations and service outages
- Communicating directly with customers to address their needs
- Provisioning connectivity services
- Serving as a subject matter expert for complex network issues
- Collaborating with other teams to resolve customer issues
- Performing on-site customer visits for troubleshooting and equipment installation
- Creating and maintaining documentation for processes and configurations
- Participating in after-hours on-call rotation

We're looking for candidates with:
- 2+ years in a similar support engineering role with customer-facing experience
- Knowledge of IP routing protocols and DHCPv4/v6 servers
- Experience with SNMP-based monitoring/graphing systems
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work independently and collaborate effectively

Pilot offers competitive pay and benefits, including:
- Base salary of $75,000 - $95,000
- Company-sponsored Medical, Dental, Vision Coverage
- Company-sponsored 401(k)
- Commuter & Wellness Reimbursement
- Competitive PTO

Join our team and help us deliver exceptional connectivity solutions to businesses across industries!

Network Support Engineer at Pilot, delivering fiber-optic internet services with 24/7 support in New York City.

Pilot is a modern connectivity company based in New York City, delivering fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. As a Network Support Engineer, you'll troubleshoot networking, routing, and connectivity problems, respond to customer support escalations, provision connectivity services, and serve as a subject matter expert. You'll collaborate with other teams, perform on-site customer visits, and participate in after-hours on-call rotation. The ideal candidate has 2+ years of experience in a similar role, knowledge of IP routing protocols, experience with DHCPv4/v6 servers and SNMP-based monitoring systems. Strong analytical, problem-solving, and communication skills are essential. The role offers a competitive salary range of $75,000 - $95,000 with benefits including medical, dental, vision coverage, 401(k), commuter & wellness reimbursement, and competitive PTO.

Network Support Engineer at Pilot, troubleshooting network issues and providing customer support for fiber-optic internet services in New York City.

Pilot Mid-Level Software Engineer Software Engineering Jobs

Find Pilot Mid-Level Software Engineer software engineering jobs