Network Support Engineer

Pilot is a modern connectivity company based in New York City, delivering fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. As a Network Support Engineer at Pilot, you'll be part of a passionate, close-knit team dedicated to enabling extraordinary work across all industries with adaptive and agile connectivity solutions.

Your responsibilities will include:

• Troubleshooting networking, routing, and connectivity problems
• Responding to customer support escalations and service outages
• Communicating directly with customers to address their needs
• Provisioning connectivity services
• Serving as a subject matter expert for complex network issues
• Collaborating with other teams to resolve customer issues
• Performing on-site customer visits for troubleshooting and equipment installation
• Creating and maintaining documentation for processes and configurations
• Participating in after-hours on-call rotation

We're looking for candidates with:

• 2+ years in a similar support engineering role with customer-facing experience
• Knowledge of IP routing protocols and DHCPv4/v6 servers
• Experience with SNMP-based monitoring/graphing systems
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work independently and collaborate effectively

Pilot offers competitive pay and benefits, including:

• Base salary of $75,000 - $95,000
• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

Join our team and help us deliver exceptional connectivity solutions to businesses across industries!