World-leading, one-stop, real-time HTAP database solution provider trusted by over 2000 companies.

PingCAP, a leading provider of real-time HTAP database solutions, is seeking a Global Support Engineer to join their remote team. With over 37,000 stars on GitHub and a strong open-source community presence, PingCAP has developed TiDB, a trusted database solution used by more than 2000 companies across various industries.

As a Global Support Engineer, you'll be instrumental in providing remote assistance to customers using TiDB/TiDB Cloud. Your role will focus on diagnosing and resolving database issues, collaborating with cross-functional teams, and ensuring exceptional customer satisfaction. You'll work with monitoring data and logs to determine root causes of problems and implement effective solutions.

The ideal candidate brings 3+ years of database technical support experience, strong proficiency in relational databases like MySQL/Oracle, and thorough knowledge of Linux/Unix operating systems. You should have excellent problem-solving abilities, strong communication skills, and thrive in a fast-paced environment handling multiple priorities.

PingCAP offers a collaborative and inclusive work environment, welcoming people from all backgrounds. The company is committed to preventing discrimination and maintaining a workplace free from barriers to success. This role provides an opportunity to work with cutting-edge database technology while contributing to the success of a growing global company.

Remote Global Support Engineer position at PingCAP, providing technical support for TiDB database solutions, requiring 3+ years database support experience.

Global Support Engineer

Open-source database company developing TiDB, a cloud-native distributed SQL database for elastic scale and real-time analytics.

PingCAP is at the forefront of the rapidly expanding database market, which is projected to reach $119B+ by 2025 according to IDC. The company is known for TiDB, an innovative open-source, cloud-native, distributed SQL database that provides elastic scale and real-time analytics capabilities. With a strong presence in the open-source community (32,000+ GitHub stars), PingCAP has successfully deployed its solutions across various sectors including financial services, logistics, gaming, e-commerce, and SaaS.

As a Principal Software Engineer in the Storage team, you'll be working on core aspects of TiKV, the storage layer of TiDB. This role combines deep technical expertise in distributed systems with leadership responsibilities, where you'll be instrumental in shaping the architecture and performance of our storage solutions. You'll be working with cutting-edge distributed systems technology, optimizing for performance, scalability, and reliability.

The position offers the opportunity to work with a global team of experts, contribute to an impactful open-source project, and solve complex technical challenges at scale. You'll be involved in both technical implementation and mentorship, helping to grow the team's capabilities while working on technology that powers mission-critical applications for organizations worldwide.

PingCAP offers an inclusive culture that values diversity and innovation, making it an ideal place for those passionate about distributed systems and databases to make their mark in the industry. The company's commitment to technical excellence, combined with its rapid growth and market opportunity, makes this an exciting role for someone looking to be at the forefront of database technology evolution.

Lead the development of TiKV's core storage features at PingCAP, optimizing performance and scalability of distributed database systems.

Principal Software Engineer - Storage

Open-source database company providing TiDB, a cloud-native distributed SQL database for elastic scale and real-time analytics.

PingCAP is revolutionizing the database market with TiDB, an open-source, cloud-native, distributed SQL database solution. With the database market projected to reach $119B+ by 2025 (IDC estimate), PingCAP is positioned as a major disruptor in this rapidly growing space. 

The Senior Test Engineer role for TiDB Cloud is a crucial position where you'll be responsible for ensuring the quality and reliability of our cloud platform. You'll work at the intersection of cloud services and database technology, contributing to both the platform's evolution and its quality assurance processes.

The role combines deep technical expertise in cloud services, automated testing, and database systems with strategic thinking and collaborative teamwork. You'll be working with cutting-edge technology in a company that has strong open-source community roots (32,000+ GitHub stars) and serves various industries including financial services, logistics, gaming, and e-commerce.

As a Senior Test Engineer, you'll be instrumental in shaping the quality standards of our cloud platform, working closely with both the TiDB Cloud R&D team and the kernel development team. The position offers the opportunity to work with modern cloud platforms (AWS/GCP/Azure/AliCloud) and contribute to a product that's making a significant impact in the database industry.

PingCAP offers an inclusive culture that values diversity and innovation. The company actively encourages applications from underrepresented groups and maintains a strict non-discrimination policy. This is an opportunity to join a growing global company that's at the forefront of database technology innovation.

Senior Test Engineer position at PingCAP, focusing on quality assurance and testing for TiDB Cloud platform with emphasis on automated testing and cloud services.

Senior Test Engineer - TiDB Cloud

PingCAP is a world-leading, one-stop, real-time HTAP database solution provider, building a database of the future for developers.

PingCAP, a world-leading provider of real-time HTAP database solutions, is seeking a Global Support Engineer to join their team. This role is perfect for a passionate database professional who wants to make a significant impact in a growing, innovative company.

As a Global Support Engineer, you'll be at the forefront of customer satisfaction, providing remote assistance to resolve TiDB/TiDB Cloud issues. Your expertise in database technologies, particularly MySQL and other relational databases, will be crucial in diagnosing and solving complex problems.

Key responsibilities include:
- Diagnosing database issues through log analysis and monitoring
- Collaborating with cross-functional teams to address customer concerns
- Contributing to product improvement through issue documentation
- Actively managing customer satisfaction and expectations

The ideal candidate will have:
- A bachelor's degree in Computer Science or related field
- 3+ years of experience in database technical support
- Proficiency in relational databases, especially MySQL
- Strong Linux/Unix skills
- Excellent problem-solving and communication abilities

At PingCAP, you'll be part of a company with deep open-source roots (37,000+ GitHub stars) and an inclusive culture. You'll work with cutting-edge database technology trusted by over 2000 companies across various industries.

Join us in building the database of the future, made by developers, for developers. We value diversity and encourage applications from underrepresented groups. At PingCAP, we're committed to creating an environment free from discrimination and stereotyping, where everyone can advance and succeed.

Join PingCAP as a Global Support Engineer, providing expert assistance for TiDB/TiDB Cloud and shaping the future of database technology.

PingCAP is a global player in the massive database market, positioned as a major disruptor with TiDB Database and Database as a Service offering.

Join PingCAP as we scale our business in NA/EMEA, building on our global success in the rapidly growing database market. As a Principal Software Engineer in Distributed Storage, you'll be at the forefront of innovation, working on TiDB, an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics.

Your role will involve designing and implementing core kernel features of TiKV, optimizing data structures and algorithms, and collaborating with the open-source community. You'll lead efforts to enhance TiKV's backup and restore capabilities, analyze and improve TiDB's performance in cloud environments, and troubleshoot critical customer issues.

Key responsibilities include:
- Implementing and optimizing TiKV's core features
- Collaborating with the open-source community
- Leading backup and restore capability enhancements
- Analyzing and improving TiDB's cloud performance
- Mentoring junior engineers

We're looking for candidates with:
- 5+ years of experience in database, storage, or distributed system development
- Strong problem-solving skills and ability to work independently
- Excellent communication and collaboration skills
- A passion for emerging technologies and industry trends

PingCAP offers a competitive salary range of $180,000 - $260,000 per year, along with bonus and equity plans. We provide comprehensive benefits including health insurance, flexible vacation time, paid holidays, and parental leave.

Join our inclusive culture and be part of a team that's shaping the future of database technology!

Principal Software Engineer role at PingCAP, working on distributed storage for TiDB, an open-source, cloud-native database.

PingCAP Engineering Jobs

World-leading, one-stop, real-time HTAP database solution provider trusted by over 2000 companies.