Associate IT Support Engineer

Cloud-based software company providing sales and marketing tools, trusted by over 100,000 companies in 179 countries.
DevOps
Entry-Level Software Engineer
In-Person
501 - 1,000 Employees
1+ year of experience
Enterprise SaaS

Description For Associate IT Support Engineer

Pipedrive, a unicorn company from Estonia with a majority investment from Vista Equity Partners, is seeking an Associate IT Support Engineer to join their Global IT Service Management team in Tallinn. Since 2010, Pipedrive has grown from 5 to over 850 employees, serving 100,000+ companies across 179 countries.

The role involves supporting internal customers and stakeholders, maintaining endpoint security, and improving technical solutions across global offices. The ideal candidate should have at least one year of IT support experience and strong communication skills. They will work with various technologies including Atlassian suite, Okta, Google Workspace, and MDM tools.

Pipedrive offers a value-driven work environment with a diverse international team spread across multiple offices. The company provides comprehensive benefits including health insurance, flexible working hours, and professional development opportunities. This is an excellent opportunity for someone looking to grow their career in IT support within a rapidly expanding global tech company.

The position requires working on-site in Tallinn, contributing to the company's mission of supporting sales and marketing teams with user-friendly, powerful tools. The role combines technical expertise with collaborative teamwork, making it ideal for someone who enjoys both technical challenges and working with people.

Last updated 5 days ago

Responsibilities For Associate IT Support Engineer

  • Improve and maintain endpoint security and access control solutions
  • Improve and maintain technical solutions in global offices
  • Support business users and stakeholders according to global schedule
  • Execute defined tasks and procedures across technologies
  • Work on projects and programs delivering value to business stakeholders
  • Create new procedures and documents for Global Business Systems Application Engineering Excellence program

Requirements For Associate IT Support Engineer

Kubernetes
  • At least one year of experience in IT support is a plus
  • Strong communication skills with effective listening abilities
  • Knowledge of endpoint management and business applications
  • Experience working within processes to deliver support solutions
  • Familiarity with troubleshooting support issues
  • Experience working as part of a team
  • Experience working with stakeholders across business functions
  • Basic proficiency with Atlassian, Okta, Google Workspace, Jira, MDM tools and Slack

Benefits For Associate IT Support Engineer

Medical Insurance
Dental Insurance
  • Flexible working hours
  • Health and accident insurance
  • Health days
  • Quarterly contribution to sports
  • In-house coaches
  • Employee discounts
  • Internal and external training opportunities
  • Competitive salary and bonus system
  • World-class working environment with perks
  • International work environment with colleagues from 50+ countries

Interested in this job?

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