Customer Success Engineer

Plain is revolutionizing B2B customer support with their cutting-edge platform designed for the next generation of companies. As a Customer Success Engineer, you'll play a crucial role in helping companies adopt and maximize the potential of Plain's platform. This hybrid position, based in San Francisco, combines technical expertise with customer-facing responsibilities.

The role requires a unique blend of engineering knowledge and customer success skills, working with both technical and non-technical users. You'll be responsible for managing customer onboarding, leading migrations from competitors, handling technical support, and implementing AI-driven success strategies. The position offers an opportunity to work with forward-thinking companies like Stytch, Sanity, and Fly.io.

This is an ideal opportunity for someone with 2-3 years of engineering experience looking to transition into a more customer-facing role, or a technical customer success professional wanting to deepen their engineering expertise. The role demands strong communication skills, technical proficiency with APIs and SDKs, and the ability to adapt communication styles for different audiences.

As a Series A startup, Plain offers competitive benefits including equity compensation. The company is transforming how B2B support operates, moving beyond reactive support to build genuine customer relationships. You'll be part of a team that's leveraging AI to revolutionize customer support, working in an environment that values innovation, customer success, and technical excellence.

The position requires comfort with ambiguity and a passion for hands-on work in a rapidly evolving startup environment. You'll be at the forefront of implementing new technologies and methodologies in customer support, making this an exciting opportunity for someone who wants to shape the future of B2B customer relationships.