Senior Product Engineer

Plain is revolutionizing customer support platforms for B2B companies, serving notable clients like Stytch, Sanity, and Fly.io. We're building a platform that consolidates customer communication channels and enhances team collaboration through a lightning-fast UI.

As a Senior Product Engineer at Plain, you'll be integral to defining the next phase of support tooling. This isn't just about moving tickets - it's about end-to-end problem solving. You'll be involved in everything from ideation to infrastructure and user interface details. The role combines technical expertise with product direction, requiring someone who can balance architectural decisions with customer needs.

We're seeking someone who measures success by user impact rather than code aesthetics, though technical excellence is still crucial. You'll work in a distributed, serverless environment, contributing to both frontend and backend development. The ideal candidate should be comfortable with ambiguity, as we're a growing startup constantly learning and evolving.

This opportunity is perfect for someone who thrives on impact and enjoys working with high-EQ individuals. While we use modern technologies, we prioritize productivity over experimentation - we believe in using proven solutions like Postgres. As a seed-stage startup, we offer competitive compensation for our stage, including equity, though we may not match all the perks of larger tech companies.

The role is fully remote, specifically for candidates based in Europe. We're building a diverse, inclusive team and welcome applications from all qualified candidates. Join us in shaping the future of customer support technology with a focus on speed, power, and user experience.