Technical Support Engineer (Tier 3)

Polly, a pioneering force in mortgage capital markets technology, is seeking a Technical Support Engineer (Tier 3) to join their innovative team. This role represents an exciting opportunity in a hyper-growth SaaS company that's transforming the mortgage industry through cutting-edge technology solutions. The position requires a skilled professional with 3+ years of experience in technical support or engineering, who will be responsible for handling complex technical issues, mentoring junior support teams, and working closely with engineering teams to ensure optimal product performance.

The ideal candidate will bring strong expertise in SaaS products, API integrations, and cloud services, particularly with tools like AWS and database systems. They will play a crucial role in maintaining system reliability, conducting root cause analysis, and implementing long-term solutions for recurring issues. The position offers a perfect blend of technical challenge and customer interaction, requiring both strong technical debugging skills and excellent communication abilities.

Polly offers an attractive compensation package including comprehensive healthcare benefits and flexible vacation time. The company's culture emphasizes professional growth, direct engagement with leadership, and a collaborative environment. Working in a hybrid model from either San Francisco or Dallas offices, team members contribute to a trillion-dollar market transformation while working with modern technology stack and emerging solutions.

The company's impressive track record, including recognition in Forbes' America's Best Startup Employers, combined with its mission to revolutionize mortgage capital markets technology, makes this an exceptional opportunity for a technical professional looking to make a significant impact in a rapidly growing industry.