Technical Support Engineer

Polly, a innovative fintech company transforming the mortgage industry, is seeking a Technical Support Engineer with 3+ years of experience to join their growing team. This role offers an exciting opportunity to work with emerging technologies in a fast-paced, industry-disrupting SaaS environment.

The position requires a skilled professional who can handle complex technical issues, provide mentorship to junior support teams, and work closely with engineering teams to improve product quality. You'll be responsible for investigating and resolving high-priority technical issues, performing root cause analysis, and ensuring optimal system performance.

The ideal candidate brings strong experience with SaaS products, API integrations, and cloud platforms like AWS. Technical expertise in debugging tools, database management (MySQL, Postgres), and APM tools is essential. You'll need to balance technical problem-solving with customer satisfaction, requiring both technical proficiency and strong communication skills.

Polly offers an attractive benefits package including full medical coverage, flexible vacation, and a hybrid work environment. Based in San Francisco or Dallas, you'll be part of a company that's revolutionizing the mortgage industry through its Product and Pricing Engine, Loan Trading Exchange, and analytics platforms. This role provides excellent opportunities for professional growth and direct interaction with senior leadership in a trillion-dollar market transformation initiative.