Technical Support Engineer (Tier 2)

Polly, a pioneering force in mortgage capital markets technology, is seeking a Technical Support Engineer (Tier 2) to join their innovative team. The company has developed a cutting-edge, data-driven platform that includes the industry's only cloud-native PPE engine and revolutionary AI solutions. This role offers an exciting opportunity in a hyper-growth, fast-paced environment where you'll have direct impact on customer experience.

As a Technical Support Engineer, you'll serve as a crucial bridge between customers and engineering teams, handling complex technical escalations and transforming technical details into clear, actionable solutions. The position requires 5+ years of Customer Service experience and technical proficiency with tools like Postman, API, Dev Console, and Kibana.

The role offers significant professional growth opportunities within a company recognized by Forbes' America's Best Startup Employers. You'll work in a hybrid environment, collaborating with teams in either San Francisco or Dallas innovation hubs. The company provides comprehensive benefits including full medical coverage and flexible vacation policies.

Polly's mission is to transform the trillion-dollar mortgage market by eliminating inefficiencies through their innovative platform. You'll be joining an experienced leadership team with a track record of building impactful platforms, working directly with decision-makers and senior business leaders. The company maintains a strong commitment to equality and diversity, considering all qualified applicants regardless of background.