3rd Line IT Support Engineer

proSapient is a dynamic company that specializes in helping consulting and private equity firms make informed decisions through expert knowledge discovery and management. They're currently expanding their global IT team and seeking a 3rd Line IT Support Engineer to join their London office in a hybrid work arrangement.

The role represents an exciting opportunity to work with a rapidly growing company that values technical expertise and innovation. Reporting to the IT Director, you'll be responsible for leading IT infrastructure projects with a focus on security and cloud services. This position is perfect for someone who thrives in a global environment, as you'll be supporting offices across London, Raleigh, Lisbon, and Toronto.

Key responsibilities include managing technical infrastructure, acting as an escalation point for complex issues, and ensuring robust security practices across the organization. You'll work with various technologies including Microsoft Azure, SIEM solutions, and Cisco products, while helping to implement and maintain global IT standards.

The ideal candidate brings 3-5 years of experience in a similar role, with strong expertise in cloud technologies, security management, and system administration. You'll have the opportunity to shape the company's technical future while working in a flexible environment that offers a balance between office and remote work.

Benefits include 20 days of remote work flexibility, comprehensive health and wellbeing support, enhanced parental benefits, and generous vacation time. The company culture emphasizes work-life balance and team building through regular corporate events and celebrations.

This role offers the perfect blend of technical challenge and career growth opportunity in a company that's committed to building an inclusive workplace. If you're passionate about IT infrastructure, security, and driving technological innovation, this position at proSapient could be your next career move.