Senior Support Engineer

The Senior Support Engineer at Prove provides the highest level of B2B technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems. This role requires deep expertise in Prove's products, APIs, and various configurations to independently resolve customer issues. The ideal candidate will have 6+ years of technical support experience in SaaS, PaaS, or IaaS environments, strong technical skills in service/platform/infrastructure architecture, and proficiency with log analysis tools like Splunk and Honeycomb. The position involves creating and resolving tickets, maintaining accurate records, and working within service level agreements. The Senior Support Engineer will also serve as a point of escalation, participate in on-call rotations, and collaborate with internal teams to enhance customer experience. This hybrid role requires working onsite in the Chicago, IL office 2-3 days per week. The role offers a competitive salary range of $120,000 - $135,000 plus company bonus and equity, along with comprehensive benefits including medical coverage, 401(k) with match, unlimited vacation, and wellness programs. Prove is committed to building a diverse and inclusive workplace and encourages applications from candidates who may not meet every qualification but are excited about the role.