Support Engineer II

Prove is revolutionizing the digital identity space by providing phone-centric identity tokenization and authentication solutions that help businesses thrive in the mobile-first economy. With over 1,000 enterprise customers processing 20 billion requests annually, Prove serves various industries including banking, lending, healthcare, gaming, crypto, and e-commerce.

As a Support Engineer II, you'll be at the forefront of technical customer support, handling complex troubleshooting and providing escalated support for Prove's software and API solutions. This role requires a unique blend of technical expertise and customer service skills, where you'll work with both technical and non-technical customers to resolve intricate software and networked systems issues.

The position offers an excellent opportunity for growth, as you'll be expected to develop deep expertise in Prove's software and APIs while mentoring junior team members. You'll work in a dynamic environment that values initiative, continuous learning, and collaborative problem-solving. The role involves working with modern technologies including RESTful APIs, cloud platforms, and various monitoring tools.

What makes this role particularly attractive is the combination of technical challenges and professional development opportunities. You'll be part of a global team providing 24/7 support coverage, with the chance to become a subject matter expert in identity solutions. The company offers competitive compensation, comprehensive benefits, and a culture that emphasizes both individual growth and team success.

For someone passionate about technical support and API technologies, this role provides an excellent opportunity to work with cutting-edge identity solutions while developing expertise in a rapidly growing field. The position offers both technical depth and career advancement possibilities within a company that's driving innovation in digital identity verification.