Information Technology Support Engineer

A market leading digital investor communications platform providing regulatory compliant products for Proxy Voting and Shareholder Disclosure services.
Manchester, UK
DevOps
Mid-Level Software Engineer
In-Person
101 - 500 Employees
5+ years of experience
Finance

Description For Information Technology Support Engineer

Proxymity, a rapidly growing digital investor communications platform, is seeking an Information Technology Support Engineer for their Manchester office. Founded in London and spun out of Citi, the company has expanded from 10 to 200+ employees in just four years, with a global presence in London, New York, Tel-Aviv, and Melbourne.

The role offers a dynamic and varied environment focused on supporting end-users with IT requests, equipment imaging, and deployment. You'll work with cutting-edge Cloud technologies in an environment that encourages personal development. The position involves installing, maintaining, and troubleshooting both hardware and software to ensure high end-user satisfaction.

As an IT Support Engineer, you'll be responsible for managing IT assets, maintaining documentation, handling user access permissions, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of IT experience, strong troubleshooting skills, and extensive knowledge of various operating systems and Office 365.

The company offers an impressive benefits package, including mental health support through Headspace, flexible working arrangements, and unique perks like duvet days and workation policies. Proxymity's commitment to diversity and inclusion is demonstrated through their active DEIB committee and inclusive hiring practices.

This role is perfect for a tech-savvy professional who enjoys problem-solving, has excellent communication skills, and wants to be part of a fast-growing global financial technology company. The position offers opportunities for growth and development in a collaborative, modern work environment.

Last updated 3 months ago

Responsibilities For Information Technology Support Engineer

  • Install, maintain, and troubleshoot hardware and software issues on desktops, laptops and other end user devices
  • Maintain accurate documentation of IT assets, processes and troubleshooting steps
  • Prioritise and maintain the status of all assigned jobs/tasks in Jira
  • Manage access permissions for employees and new hires
  • Manage and maintain Office 365 accounts
  • Ensure alignment with compliance, regulatory and audit requirements
  • Manage the packaging and shipping of IT equipment
  • Maintain a secure and safe work environment

Requirements For Information Technology Support Engineer

Linux
  • 5+ years of relevant IT experience preferred
  • 5 GCSES or equivalent
  • IT certification
  • Experience with end-user support process for laptops
  • Working knowledge of Windows OS, MAC OS, Microsoft's O365
  • Active Directory, Group Policy knowledge
  • Excellent written and verbal communication skills
  • Strong customer service abilities
  • Advanced troubleshooting skills for Office 365
  • User account management experience
  • Strong coordination and organisational skills

Benefits For Information Technology Support Engineer

Mental Health Assistance
  • Headspace subscription
  • Birthday off in addition to annual leave
  • Access to Absorb Learning
  • Improved family-friendly policies
  • Hybrid working scheme
  • Choose your tech
  • 2 duvet days a year
  • 1 volunteer day a year
  • 4-week sabbatical after 4 years
  • Workation - work anywhere for up to 45 days per year
  • Companywide parties twice a year
  • Company wins programme
  • Dog friendly office
  • Complementary snacks and drinks in the office

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