Customer Escalations Software Engineer

Pure Storage is revolutionizing the data storage industry with innovative solutions that serve over 11,000 customers, including 58% of the Fortune 500. As a Customer Escalations Software Engineer in the Hyperscale Line of Business, you'll be at the forefront of tackling exciting challenges in massive-scale cloud storage environments. The role combines deep technical expertise with customer interaction, focusing on resolving complex technical issues and developing predictive analysis systems for distributed storage solutions.

Working in a dynamic, small-team setting, you'll contribute to innovative product ideas that address challenges within massive-scale cloud storage environments, particularly focusing on AI and hyperscale workloads. The position offers a unique blend of technical problem-solving and customer-facing opportunities, where you'll lead investigations, develop diagnostic tools, and create next-generation analytics to protect and optimize system performance.

Pure Storage offers an exceptional work environment with a customer-first culture and has maintained a position in Gartner's Magic Quadrant leadership for ten straight years. The company's commitment to innovation and excellence is reflected in their top 1% Net Promoter Score among B2B companies globally. This role offers competitive compensation ($163,000 - $246,000), equity opportunities, and comprehensive benefits including flexible time off and wellness resources.

As part of Pure's hybrid work model, you'll be based in Santa Clara with an expectation of 4 days per week in office, allowing for both collaborative work and flexibility. The company strongly values diversity and individuality, encouraging employees to bring their full selves to work while providing numerous opportunities for career growth and development through their various employee resource groups and Pure Equality program.