Senior Technical Support Engineer

Pure Storage is revolutionizing the data storage industry with over 11,000 customers, including 58% of the Fortune 500. As a leader in Gartner's Magic Quadrant for ten consecutive years, Pure Storage boasts a Net Promoter Score in the top 1% of B2B companies globally. The Senior Technical Support Engineer role is part of their 24x7 Support team across global centers including Mountain View, Lehi, Dublin, Prague, and Singapore.

The role combines technical expertise with customer service excellence, focusing on troubleshooting complex hardware and software issues within the FlashArray product line. The ideal candidate will bring 3+ years of technical support experience and deep knowledge of systems, networking, and storage technologies.

Pure Storage offers a unique culture built on five key values: Persistence, Creativity, Teamwork, Ownership, and Customer First. The company strongly values diversity and inclusion through their Pure Equality program and various employee resource groups. They offer competitive benefits including flexible time off, wellness resources, and opportunities for professional growth.

This position is perfect for someone who wants to be part of a fast-growing company that's transforming how businesses handle data. You'll work with cutting-edge technology while developing your skills in both technical problem-solving and customer relationship management. The role offers significant autonomy and the chance to mentor junior team members while working with some of the world's leading organizations.