Technical Support Engineer

Pure Storage, a leader in data storage solutions with over 11,000 customers including 58% of the Fortune 500, is seeking a Technical Support Engineer to join their award-winning support team in Lehi. This role is part of their 24/7 Support centers across North America, Asia, and Europe.

The position offers an exciting opportunity to work with Pure Storage's FlashArray product, solving complex technical challenges that span hardware, software, and environmental factors. As a Technical Support Engineer, you'll be responsible for troubleshooting customer issues, managing support cases, and providing exceptional customer service. The role requires a strong technical background with knowledge of operating systems, networking, and storage technologies.

The company culture is built on five key values: Persistence, Creativity, Teamwork, Ownership, and Customer First. Pure Storage has maintained leadership in Gartner's Magic Quadrant for ten consecutive years and boasts a Net Promoter Score in the top 1% of B2B companies globally, demonstrating their commitment to customer satisfaction and innovation.

The compensation package is competitive, ranging from $87,000 to $132,000 annually, with additional benefits including equity opportunities, flexible time off, wellness resources, and company-sponsored events. The position requires 3+ years of enterprise-level technical support experience and offers opportunities for growth and development within a dynamic, inclusive workplace.

Pure Storage is committed to equality and diversity, encouraging applications from candidates who believe they can do the job, regardless of meeting all criteria. The role is primarily in-office at the Lehi location, offering a collaborative environment where you can make a significant impact while working with cutting-edge storage technology.