Technical Support Engineer

Pure Storage is a leading provider of data storage solutions with over 11,000 customers, including 58% of the Fortune 500. As a Technical Support Engineer at Pure Storage, you'll join their 24x7 Support team based in Lehi, working on their FlashArray product line. The role combines hardware and software troubleshooting with exceptional customer service.

The position offers an exciting opportunity to work with cutting-edge storage technology while solving complex technical challenges. You'll be part of a team that has consistently maintained a Net Promoter Score in the top 1% of B2B companies globally, demonstrating their commitment to customer satisfaction. The company has been recognized as a leader in Gartner's Magic Quadrant for ten consecutive years.

The role requires a blend of technical expertise and customer service skills, where you'll handle support cases across all severity levels, manage customer communications, and lead technical troubleshooting sessions. You'll work with various technologies including Linux, Windows, VMware, and Storage Area Networks, making it an ideal position for someone with a strong technical background who enjoys customer interaction.

Pure Storage offers competitive compensation, including a base salary range of $79,000-$119,000, plus potential for equity and incentive pay. The company culture emphasizes five key values: Persistence, Creativity, Teamwork, Ownership, and Customer First. They promote diversity and inclusion through their Pure Equality program and give back to communities via the Pure Good Foundation.

This is an in-office position in Lehi, offering the opportunity to work directly with a talented team while maintaining a healthy work-life balance through various benefits and perks. If you're passionate about technology, problem-solving, and delivering exceptional customer service, this role provides an excellent opportunity to grow your career with a leader in the storage industry.