Product Support Engineer

Qode is seeking a seasoned Product Support Engineer to join their security product engineering team. This role bridges the gap between technical expertise and customer support for complex security products. The ideal candidate will have a strong engineering background combined with exceptional communication skills to handle customer-facing support effectively.

The position requires someone who can manage technical support without escalating routine issues to product managers or senior engineers. The role is perfect for experienced engineers who want to transition from pure development to a customer-interactive role while maintaining their technical edge.

Key aspects of the role include managing customer support for security products, utilizing debugging skills, and providing solutions with professional communication. Experience with security products like phishing defense, AV, EDR, or MDR is essential.

This position offers a unique career path for engineers interested in expanding their horizons beyond coding, providing opportunities to build expertise in both technical and customer-facing aspects of security products. It's an ideal stepping stone for those interested in future leadership roles in either engineering or customer support tracks.

The role is based in New York City, requiring on-site presence, and offers the opportunity to work with complex security products while developing both technical and soft skills. This position is perfect for someone who enjoys problem-solving and customer interaction more than pure coding.