(AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

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Description For (AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

Qualcomm is seeking a Senior USB/PCIE Software Customer Support Engineer to join their team in Taipei. This role is part of the Customer Engineering team, working with world-leading Windows on Snapdragon (WoS)/Chrome compute device makers from design & development to commercial launch of Qualcomm compute SoC products.

As a Software Application Engineer at Qualcomm, you'll be at the forefront of technology innovation, working with cutting-edge compute solutions. The role combines technical expertise with customer-facing responsibilities, requiring both deep technical knowledge of USB/PCIE protocols and strong communication skills.

The position involves working with cross-functional teams and customers, providing technical expertise through presentations, product demonstrations, and hands-on support for design and development. You'll be responsible for understanding customer requirements, communicating with internal product teams, and resolving technical issues throughout the product development lifecycle.

Key technical areas include USB and PCIe protocols, link training, electrical compliance testing, and system-level integration. The role requires proficiency in C/C++ programming and debugging, with additional experience in Windows/ACPI/UEFI being valuable.

Qualcomm offers comprehensive benefits including world-class health coverage, financial planning support, wellbeing programs, and continuous learning opportunities. The company fosters an inclusive culture where innovative ideas are encouraged and supported. This is an excellent opportunity for someone looking to work with leading-edge technology while making a significant impact in the compute device industry.

Last updated 2 hours ago

Responsibilities For (AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

  • Provide training to customers
  • Assist customers with software feature design
  • Integration, development, and system debugging on OEM designs
  • Handle customer Q&A and work closely with internal developers
  • Provide technical expertise through presentations and product demonstrations
  • Support business development and product commercialization

Requirements For (AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

Linux
  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field (MS in EE/CS preferred)
  • 4-5 years experience with C/C++ Programming and debugging
  • Familiar with USB protocols and link training process
  • Experience with USB electric compliance tests
  • Familiar with PCIe protocols and link training process
  • Experience with PCIe electric compliance tests
  • Experience with Windows/ACPI/UEFI is a plus

Benefits For (AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • World-class health coverage for employees and eligible dependents
  • Financial planning and future preparation programs
  • Emotional/mental strength and resilience support
  • Wellbeing programs
  • Continuous learning and development programs
  • Tuition reimbursement
  • Mentorship opportunities

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