Customer Engineer, Senior - Compute

A global semiconductor company that designs and manufactures innovative wireless technologies and solutions.
Backend
Senior Software Engineer
In-Person
3+ years of experience
Enterprise SaaS

Description For Customer Engineer, Senior - Compute

Qualcomm is seeking a Senior Customer Engineer to join their Japan Customer Engineering Team, focusing on supporting Snapdragon Elite X chipsets. This role represents a unique opportunity to work at the intersection of customer support and technical engineering, requiring deep expertise in embedded systems and Windows driver development.

The position demands a professional who can bridge the gap between customer requirements and internal engineering teams, providing end-to-end technical solutions. You'll be responsible for debugging complex system issues, analyzing logs, and supporting BIOS and Windows device drivers on customer products. The role requires strong technical knowledge combined with excellent communication skills, as you'll be working closely with Japanese customers.

As a Senior Customer Engineer, you'll be part of Qualcomm's innovative team that's pushing the boundaries of compute technology. The position offers exposure to cutting-edge Snapdragon platforms and the opportunity to work on system-level features and architectures. You'll be involved in processor and power management, requiring both technical depth and breadth.

The ideal candidate will bring at least 3 years of software engineering experience, strong embedded software knowledge, and expertise in Windows kernel driver development. Native-level Japanese language skills are essential for customer communication. This role offers growth opportunities through continuous learning programs, mentorship, and exposure to leading-edge technology.

Working at Qualcomm means joining a global leader in wireless technology, with comprehensive benefits including health coverage, financial planning support, and wellbeing programs. The company culture promotes innovation, collaboration, and professional development, making it an ideal place for engineers looking to make a significant impact in the compute technology sector.

Last updated a month ago

Responsibilities For Customer Engineer, Senior - Compute

  • Supporting Qualcomm customers using Snapdragon Elite X chipsets
  • End-to-end debugging and log analysis of issues on chipsets
  • BIOS and Windows device drivers support on customer products
  • Close communication with customers and internal development teams
  • System level feature architecture and implementation
  • Coordinating across stakeholders and managing tasks

Requirements For Customer Engineer, Senior - Compute

Linux
  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field
  • 3+ years of Software Engineering or related work experience
  • Strong Embedded software knowledge
  • Windows kernel driver development experience
  • Understanding of OS/system performance profiling and optimization techniques
  • Strong communication and interpersonal skills
  • Japanese language (Native level)
  • Knowledge of BIOS, ACPI & UEFI
  • Experience with debugging techniques

Benefits For Customer Engineer, Senior - Compute

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • World-class health coverage for employees and dependents
  • Financial planning and future security programs
  • Emotional/mental health support
  • Wellbeing programs
  • Continuous learning and development programs
  • Tuition reimbursement
  • Mentorship opportunities

Interested in this job?

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