Customer Success Engineer - Embedded Linux

Qualcomm's CSE/Foundries division is revolutionizing IoT and Edge device software development through their FoundriesFactory cloud service. This role offers an exciting opportunity to impact device management and updates worldwide. As a Customer Success Engineer focusing on Embedded Linux, you'll work at the intersection of customer service and technical expertise, helping clients leverage the FoundriesFactory platform effectively.

The position requires a unique blend of technical knowledge spanning boot software, Linux kernel, Docker, and IoT/Edge cloud services, combined with strong customer management skills. You'll be part of an international team, working with customers across different time zones while based in Hyderabad.

The role involves being the primary point of contact for multiple customers, guiding them through onboarding, implementation, and ongoing support of the FoundriesFactory service. You'll collaborate closely with both customers and the internal engineering team to resolve technical challenges and improve the platform based on user feedback.

Key responsibilities include managing customer relationships, providing technical guidance, troubleshooting complex issues, and contributing to product documentation. The ideal candidate should have experience with embedded Linux systems, container technologies, and version control systems, along with excellent communication skills.

This position offers growth opportunities in both technical and customer-facing aspects, with access to Qualcomm's comprehensive benefits package including health coverage, professional development programs, and wellbeing initiatives. You'll be part of a company known for innovation in mobile computing and connectivity, working on solutions that impact device management globally.