Customer Success Engineer - Embedded Linux

A leading technology company specializing in wireless technology, semiconductors, and mobile platforms.
Embedded
Mid-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS · IoT

Description For Customer Success Engineer - Embedded Linux

Qualcomm CSE/Foundries is seeking a customer-facing software engineer with embedded Linux experience to join their team working on an open-source software platform for IoT and Edge device development. The role combines technical expertise with customer success, requiring knowledge of boot software, Linux kernel, Docker, and IoT/Edge cloud services. The position offers an opportunity to impact global device management through FoundriesFactory, their cloud service platform. The ideal candidate will work in Hyderabad, aligned with EMEA timezone, collaborating with an international team. This role is perfect for someone who thrives in a fast-paced startup environment and wants to work at the intersection of embedded systems and customer success. Qualcomm offers comprehensive benefits including health coverage, professional development opportunities, and wellbeing programs. The company's culture emphasizes innovation, collaboration, and continuous learning, making it an ideal place for those looking to grow their careers in embedded systems and customer success.

Last updated 19 days ago

Responsibilities For Customer Success Engineer - Embedded Linux

  • Deliver customer success through FoundriesFactory
  • Serve as primary contact for onboarding new customers
  • Collaborate with customers and engineering team to solve technical issues
  • Provide insights on getting value from FoundriesFactory
  • Provide feedback on customer requirements and product features
  • Be the primary day-to-day contact for multiple customers' engineering teams
  • Provide feedback and improvements on product documentation

Requirements For Customer Success Engineer - Embedded Linux

Linux
Python
  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field
  • 1-6 years of experience in customer technical support or account management
  • Experience with Jira Ticket Management
  • Experience with Linux Container (Docker/Docker compose)
  • Experience with Git
  • Experience with Bash Scripting and/or Python
  • Experience with Embedded Linux
  • Good communication skills (written and spoken English)
  • Must be able to work remotely with an international team

Benefits For Customer Success Engineer - Embedded Linux

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • World-class health coverage for employees and dependents
  • Financial planning and future security programs
  • Emotional/mental health support
  • Wellbeing programs
  • Tuition reimbursement
  • Mentorship programs
  • Continuous learning and development programs

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