This role will be responsible for supporting 24x7 operations thus requires working night / weekend shifts on a rotational basis to support the business requirements of the organization. Primary responsibilities include monitoring and triaging all security events coming into SOC / CDC from multiple sources. Security events include but not limited to; social engineering attacks, malware, DDoS, data exfiltration, ransomware etc.
Key responsibilities:
- Triage for first 20 minutes as per standard operating procedure, and post which engage Tier2 for further assistance
- Identifying and Analyzing of security event and incident data by leveraging Orchestration tool workflows and knowledge base
- Updating the Ticketing system thoroughly and timely
- Communicating with stakeholders for making sound recommendations on mitigation and or prevention techniques
- Follow up and resolution of issues/tickets timely per SLA's
- Follow-up on pending tickets and issues ensuring SLA's
- Working closely with Tier2 and Tier3 teams
- Escalating security events in a timely manner
- Staying current with new Use Cases and process changes
- Actively participate in brown bag sessions
Requirements:
- Good awareness of current and developing security threats and technologies
- Strong proficiency in security event investigations, also in written and spoken English
- Strong interpersonal skills and a good team player
- Prior professional services experience in 24x7 SOC or CDC operations is desired
- 0 - 3 years experience working in a SIEM tool with strong background in security incident response and system operations
- CEH, Security+, OSCP or other industry-relevant cyber-security certifications and ITIL V3.0 knowledge is a plus
- Bachelor's degree or Master's Degree in Computer Sciences or in Cyber Security
Physical Requirements:
- Frequently transports and installs equipment up to 40 lbs.
Qualcomm is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the application/hiring process and in the workplace.
This role offers opportunities for growth and development in the field of cybersecurity, working with a leading technology company on cutting-edge security challenges.