Senior Customer Engineer - Enterprise Compute

Qualcomm's Customer Engineering Group supports customers with all aspects of embedded software and systems development. This includes supporting customers with designs, training, debugging, tuning, optimizing, and integrating software. Engineers engage with customers all the way from concept to launch of their product.

In the Compute organization, you will have the opportunity to work on cutting edge technology on ARM architecture. You will see first-hand how your work is instrumental in commercializing next generation windows laptops, tablets, and other computing devices. You will have the opportunity to be part of the new Windows on ARM Compute Product line and distinguish yourself by contributing to this state-of-the-art technology.

In this position, you will be responsible for helping enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.

Key Responsibilities:

• Support enterprise customers with technical guidance on product features & enable quick adoption.
• Resolve technical issues with Windows on Snapdragon products around Peripherals, Stability, Multimedia, etc.
• Support debugging enterprise application issues and collaborate with platform and technology teams.
• Analyze and root cause application issues on customer software/hardware systems.
• Engage with customers to understand their design requirements, provide training, and publish documents.
• Work in cross-functional teams to support customer design issues.
• Implement tools and applications on Qualcomm platform that help debug and troubleshoot issues.
• Perform validation to ensure platform compliance with interoperability of peripherals and applications.

Required Skills and Experience:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
• Strong knowledge of C/C++ programming.
• Experience with application development, debugging, and testing with C/C++.
• Familiarity with embedded system software.
• Experience with Windows 11 environment and tools preferred.
• Knowledge of UEFI architecture and development (PEI, DXE, UEFI).
• Debugging skills using tools such as WinDbg, JTAG, Trace32, or GDB.
• Familiarity with Windows OS, Windows driver development, or Windows debugging.

Join Qualcomm to work on cutting-edge technology, collaborate with industry experts, and contribute to the development of next-generation computing devices. Apply now to be part of this exciting opportunity!